One of the most common questions I get from clients that are behind on their mortgages is “What can I do to stop those annoying, embarassing collection calls?”
The best answer I have found is to ask the next person that calls from that company “Where do I need to send a written request for your company to stop calling?’ Then send a letter with a delivery confirmation (so someone has to sign for it) to the address given to you on the phone. In the letter tell the company that you do not want to be contacted by phone, and to communicate only by written correspondence. I do not recommend cutting off all communication because the company may have something important to tell you, and you do not want to give them an out for required notifications.
In some cases the person on the phone may tell you that they do not have to honor that request. If this happens you can refer them to the rules regarding the Colorado Fair Debt Collection Practices Act, referenced in the “Collection Agency Licensing Instructions & Application” pdf document found on the Colorado Attorney General’s website by clicking on this link http://www.coloradoattorneygeneral.gov/sites/default/files/uploads/cab/cablicenseapp.pdf (found
On page 5 of this document it states that a Consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.
Hope this is helpful.